How do I upload web content to your server? [Article]
You will have access to your own FTP account (username & password provided) to upload your web content to the server. There are many web publishing tools that you can use to perform the file u
- How do I send and receive emails with your hosting service? [Article]
You can use either "WebMail" or "POP3 Email" to access your email messages, regardless subscribing to Linux or Windows Shared Hosting Plan. What is Webmail? 1) WebMa
- How do I request for technical assistance? [Article]
Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone. Visit our Online Su
- How do I manage my server if it is hosted at your DC? [Article]
At most times, using remote access software such as FTP and TELNET is sufficient for you to be able to access your own server to update and maintain the content of your own server.
Should you requi
- What kind of support will I receive? [Article]
...may request for support assistance from our support team by submitting a ticket via www.supportchain.com and not
- How much does this plan cost? [Article]
We offer three type of packages to cope for different users requirements based on the email volume. You shall go for higher package if you have many email accounts and heavy email traffic per day.
- How much does this plan cost? [Article]
We offer 2 type of packages to cope for different users requirements based on the number of mailboxes. You may go for the Enterprise package if your total mailboxes fall under 25-50 or Small Medium if...
- What are the packages available? [Article]
Currently available in Linux and Windows platform. Kindly contact our Sales Team by submitting a ticket via www.supportch
- What is your Up Time Guaranteed? [Article]
We provide SLA of 99.9% on Hardware Uptime, Network Uptime and Power Uptime. Uptime Calculation exclude Scheduled Maintenance/Force Majeure. Note: - This only applicable for clien
- What is your Up Time Guaranteed? [Article]
We provide SLA of 99.9% on Hardware Uptime, Network Uptime and Power Uptime. Uptime Calculation exclude Scheduled Maintenance/Force Majeure. Note: - This only ap
- Do your servers support ASP, .NET, PHP? [Article]
Yes. Our Windows 2003/2008 Server supports Microsoft Active Server Pages (ASP), Microsoft Active Server Pages .NET (ASP .NET), PHP 5, WML, XML whereas our Linux Server supports PHP 5, WML, XML. For mo...
- How much does it cost to upgrade from one Web Hosting plan to another? [Article]
To upgrade hosting plan, you will only need to pay the amount difference between both packages plus a processing fee. The expiry date for the additional space will follow the first registration expiry...
- Do you help customers to submit URLs to search engines? [Article]
You may submit the URL to following search engine easily. Yahoo - http://search.yahoo.com/info/submit.html
- Can I renew the domain and hosting for more than 3 years and above? [Article]
Yes, you may renew your domain and hosting for more than 3 years and beyond. If you are interested do so, please contact our Billing Team via our
- Do you have discounts for domain registration? [Article]
...ou register/renew a same domain name (Internic domain only) for a minimum of 5 years straight. eg. .com renewal x 5 years = RM45 x 5 = RM225 Kindly
- Which Domain Extension I can register? [Article]
Currently, we provide the registration of: Internic Domain: .com, .org, .net, .info, .biz, .name, .mobi, .asia,
- SOP of create Google Apps Acc [Article]
1) Open Google Apps
- SmarterMail License Modifications and Upgrades [Article]
SmarterTools customers are provided 12 months of upgrade protection coverage with the purchase of any new product license. Upgrade protection includes access to all maj
- Okay, I would like to signup your web design package. How to start? [Article]
All you need to do is submit a ticket to us at www.supportchain.com with the quotation reference number and
- How much is your web design fee? [Article]
We provided 2 standard web design packages of either a 8 pages or 23 pages package: 8 Pages Starter CMS Plan RM1300 (One Time) 23 Pages Advanced CM