Can I upgrade my current hosting plan to the Business 300GB plan?
Yes, you may proceed to place an order for the Business 300GB plan and upgrade. The expiry date for your new plan will be added on top of the current expiry. FYI, our Business 300GB plan can only have maximum 50 users per domain. Any doubts or questions, please send an email to our sales team a ...
- Signup Restrictions for Shared Hosting Plan
Our signup process contains a few restrictions, including the following considerations: - Domain availability - Inappropriate domain names (offensive, false branding, etc. e.g: google)
- Can I renew the domain and hosting for more than 3 years and above?
Yes, you may renew your domain and hosting for more than 3 years and beyond. If you are interested do so, please contact our Billing Team via our Supportchain in order for us to provide you the pricing and the invoice.
- I already have my own domain name. I just want to subscribe to your web hosting plans.
Sure. All you have to do is just to subscribe to any of our web hosting plans and we will do the rest of the process with you. You need to obtain the Domain Login URL, UserID & Password in order to use the existing domain with our hosting service. Alternatively, you may update your domain na ...
- How do I transfer my domain and web site from existing provider to you?
Please follow steps below for the transfer procedure: 1) Please backup your files and email message (if using webmail) at your current hosting provider account. 2) Please signup online via our Billing System 3) Kindly proceed with the payment and send us the bankin slip via fax or by submitting ...
- Do you help customers to submit URLs to search engines?
You may submit the URL to following search engine easily. Yahoo - http://search.yahoo.com/info/submit.html Google - http://www.google.com.my/addurl/?continue=/addurl For more details and major site submission, kindly refer to our Knowledgebase.
- Is Zencart supported under Shared Hosting Plan?
Zencart has been verified working under our Linux Hosting Plan. As to enjoy privacy and greater uptime, we recommend you to go for Virtual Dedicated Server.
- Currently I'm subscribing Shared Hosting Plan and wish to migrate the current plan to your Reseller Package. Is that possible?
Yes, that's possible. However, please take note that Reseller Package only available under Linux Platform. Therefore, kindly perform compatibility check on your web application before proceeding. Alternatively, you may consider our Virtual Dedicated Server Plan that allow you to achieve the same ...
- Do you provide Plesk Control Panel for Linux Shared Hosting?
Nope. Our Linux Shared Hosting is deployed under Cpanel.
- Is Python supported?
Yes, Python is bundled with 10GB Linux Starter & 300GB Linux Advanced Hosting Plan which runnable in Jailed Shell Mode. If you need to run python as part of web script, we would suggest you to go for Virtual Dedicated Server.
- Can I host Replica Website / Online Shop at Net Onboard?
Nope. As Replica would lead to legal issue, we prohibit Replica Website / Online Shop to be hosted at our Shared Hosting Server or Data Center.
- Is XML Supported under Net Onboard Shared Hosting?
Yes. Both Linux and Windows Platform support XML.
- What does the Control Panel do?
The Control Panel provides an interface for subscribers to manage, and control their web site such as editing accounts and uploading files. You can use the control panel provided through our website to help you administer your website. You have full access to your pages and in fact, you and only ...
- Do you help me to upload web content to your server?
No. Once you have subscribed to our web hosting plans, you will have an FTP access account that allows you to upload your content to our server yourself. The upload process is pretty simple where we do provide a step by step flash tutorial to guide you through the process.
- Can I terminate the hosting subscription at any time?
Yes you can. We advise subscribers not to terminate the hosting service until the hosting expire because no refund will be made even you terminate the service before the expiry date.
- Can I downgrade from one Web Hosting plan to another?
We do not provide any downgrade options before the existing subscription expire. However you can choose to upgrade or downgrade when you renew your annual subscription.
- How much does it cost to upgrade from one Web Hosting plan to another?
To upgrade hosting plan, you will only need to pay the amount difference between both packages plus a processing fee. The expiry date for the additional space will follow the first registration expiry date within the year. Any doubts or questions, please submit a ticket to our sales team via www ...
- Okay. I have place an order online, what shall I do next?
Please wait for an order confirmation received at your mailbox. After that, you may proceed with the payment. Do remember to notify us with the payment slip after payment is made either by fax or email the receipt to us. (We would not able to trace which payment is from you if no notification is ...
- Do you provide money back guarantee on web hosting service?
Yes, we provide a 15 days money back guarantee on web hosting fee.
- Can I do media streaming at my web site?
Yes, provided you fulfill the terms & conditions. For more information, kindly refer to section 3.4.8 of Terms of Usage.
