What is your Up Time Guaranteed?
We provide SLA of 99.9% on Hardware Uptime, Network Uptime and Power Uptime. Uptime Calculation exclude Scheduled Maintenance/Force Majeure. Note: - This only applicable for client that hosted at Aims Data Centre. News and announcement of reported maitenance or downtime will be informed to clien ...
- Is VDS same as Dedicated Server/VPS?
VDS is a new and better way for greater hosting performance as it is designed to replace VPS. VDS works exactly like Dedicated Server with featured enriched that can only be enabled by the used of Virtualization Technology You can find out the overview of Net Onboard VDS at our Comparison Table.
- Can I Upgrade My Current VDS?
Yes. You may upgrade your VDS plan anytime you wish. Just contact our Billing Department with the given date of when the upgrade shall be effective and we will send you the pro-rated invoice for upgrade. Note: - Upgrade will be carried out upon payment clearance. - Setup Fees is waived for upgr ...
- What is Virtual Dedicated Server?
Our Virtual Dedicated Server are empowered by Citrix XenServer Enterprise with "Paravirtualization". With such implementation, virtual machine inherited the full capability of executing all software as if in raw hardware that differed from "VPS - OS Virtualization" (allow only certain or modifie ...
- Do I need Virtual Dedicated Server?
The answer is YES, - If you require Private & Confidential (Email / Web / Database & etc) Server. - If you wish to Resell your Own Hosting Plan. - If you wish to Stream Online Media (video or audio). * - If you need an Online Backup Server. - If you are running E-Commerce Website. - If y ...
- What are the packages available?
Currently available in Linux and Windows platform. Kindly contact our Sales Team by submitting a ticket via www.supportchain.com for custom solution.
- How long will it take to setup my Virtual Dedicated Server account?
Virtual Dedicated Server will be ready within the same working day (Mon-Fri 09:30-18:30 GMT+8 Excluding Public Holiday) after payment is cleared.
- What are the payment option available?
You may go for monthly (One Time Setup Fee Applicable) or to pay annually (Setup Fee Waived).
- Can I install my own software to the server?
Yes, you may install any of your own software / applications to your Virtual Dedicated Server.
- Can I install MS asp.net AJAX and installed some Hotfix for .net 2.0 as well?
Yes. You may install any component / DLL to your Virtual Dedicated Server as long as you take into consideration that your application / component resources consumption will not exceed the Memory and Disk Space allocation.
- Where is the server located?
We have Virtual Dedicated Servers located at AIMS Data Centre, Netmyne Cyberjaya 2. You may select any of the above location for your Virtual Dedicated Server subject to availability.
- After I signup to the package, can I cancel the service at any time?
Yes, you may choose to terminate the subscription at any time. However, there will be no refund on the subscription fee.
- I'm interested in Virtual Dedicated Server. Can I get 2 dedicated IP?
Yes, you may purchase additional IP at RM10/month per IP.
- Do you provide support for the basic configuration?
Purchase of Virtual Dedicated Server come with basic support such as server reboot & eye on server. We would suggest client to subscribe "One Time Security Update" during initial setup as to ensure the server is fully patched and secured before it's goes life. Additional Server Management Pl ...
- If I have my own server license, can Net Onboard install it for us?
Yes. However, client need to pass us the license key and installation disc (converted to iso images) for installation and it might take 2-3 working days as we need to load the iso images to the Data Center for remote installation.
- How can I use the Virtual Dedicated Server to resell my hosting plan?
You may resell the hosting plan without / with hosting control panel even with our Starter Virtual Dedicated Server Entry Plan. However, we recommend add-on of Hosting Control Panel such as Cpanel for Linux while Helm or DotNetPanel for Windows. * Note: Hosting Control Panel shall be installed b ...
- Do I need to re-install my application upon upgrading my Virtual Dedicated Server plan to greater Virtual Dedicated Server plan?
Nope, you do not need to re-install / re-configure your application, service under your Virtual Dedicated Server plan upon upgrade to greater Virtual Dedicated Server plan. However, you would need restart your Virtual Dedicated Server via RDP or SSH as to apply the upgraded Memory / vCPU setting.
- Is there any contract for the Virtual Dedicated Server Service?
Nope, you may terminate the subscription of service by providing 30 days advance notice. However, if you subscribe dedicated bandwidth, there will be 1 year contract on the dedicated bandwidth.
- What is the meaning of 1 vCPU and 2 vCPU in the Key Features of Virtual Dedicated Server?
The vCPU indicates the number of Virtual Processor assigned to the Virtual Dedicated Server. Greater number of vCPU come with greater processing power. Example 2 vCPU could process 2 times multi-thread task compared to 1 vCPU at the same period.
- What is the technical support coverage included in the Virtual Dedicated Server plan?
Virtual Dedicated Server is a Self Managed service meaning that the client will manage their server configuration, installation and etc by themselves. Net Onboard will assist the client in performing Level 1 Support restricted to Server Reboot & Eye On. However, client may signup 8x5 Busines ...
